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IxReveal Announces New Solution for the Financial Services Industry- IxReveal Voice of the Customer -Jacksonville, FL (September 28, 2006)IxReveal™, a leader in advanced analytics for unstructured data, today announced the release of its IxReveal Voice of the Customer solution, a new analysis and reporting tool for the financial services industry.The IxReveal Voice of the Customer solution, developed from several successful implementations, is designed to help financial institutions analyze and effectively use customer feedback – found in sources such as customer e-mail, online surveys, Blogs and customer call center notes – to make critical, informed business decisions. It allows financial institutions to quickly understand and exceed their customers’ needs and expectations, and meet the challenges associated with acquiring new customers and retaining existing ones. Beyond e-mail, blogs, and customer call center notes, IxReveal integrates and analyzes other customer feedback channels including employee surveys, independent research, and web sites. IxReveal taps into a wealth of data, streamlining the search process for already overloaded analysts. Because the IxReveal Voice of the Customer solution is turn-key, financial executives can benefit from insightful analyses soon after it is installed. Installation takes less than one business day, once a standard Windows™ server is available. “Understanding and responding to customers’ feedback is critical to increasing customer satisfaction and loyalty and developing the innovative products and services that customers want. This new insight will help our customers – financial institutions – better manage their costs and market leadership positions,” stated Bob Carlson, President and CEO of IxReveal. “The IxReveal Voice of the Customer solution, powered by uReveal, provides an easy-to-use, advanced analytics solution that makes it possible for banks to quickly obtain, understand and react to customer input.” The IxReveal Voice of the Customer solution is available now. For more information, visit http://www.ixreveal.com/solutions/voice.htm or call 904-421-7388. Note: uReveal was formerly known as IxReveal Workgroup Edition. About IxRevealIxReveal is a leading text analytics software company that transcends current search and business intelligence technologies. The company’s solution-based products are unique in their capacity to transform large volumes of unstructured and structured data into actionable intelligence. IxReveal’s award-winning product lines, uReveal™ and uReka™ (www.ureka.info), also allow researchers to collaboratively share concepts and findings.Clients include leading multinational corporations, financial institutions, law-enforcement agencies, universities, health organizations, and major federal agencies with data-intensive mandates in areas such as intelligence, security, finance, health-care, homeland security, and crime/fraud prevention. IxReveal is based in Jacksonville, Florida. For more information, visit www.IxReveal.com. # # #
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